This concept is fundamental in the business

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partnerWhatsapp Copy Link LinkedIn Facebook A company that does not place customer success as its main focus will never achieve the success it desires in the business world. Therefore, the role of the Customer Success Manager (CSM) is increasingly in demand. With fierce competition and constantly evolving customer expectations, companies are recognizing the need to go beyond sales and ensure continued satisfaction. In this article, Ploomes explains why you should have a Customer Success Manager in your company and what characteristics this professional should have. What is Customer Success? To understand what a CSM is, it.


is first necessary to understand the area of ​​Phone Number List Success . world. It is a strategic approach that seeks to ensure customer satisfaction and continued success, going far beyond the simple sale of products or services. Instead, the focus is on understanding the real needs and goals of the people you are negotiating with, helping them achieve their desired results. By doing so, companies strengthen loyalty, increase customer retention, boost revenue and solidify their reputation in the market. Discover the Customer Success area Now that you know what the CS area is, the.




time has come to understand how it works. Basically, it's like this: when you buy a product or service, whether it's software, a car or even a toy, the company wants you to be happy with your choice. To this end, Customer Success (CS) professionals play an important role in this process. Not only do they sell the product, but they also make sure you know how to use it in the best way possible. These professionals are there to answer your questions, as well as provide all the help you need when you need it and ensure you are getting the most value from the item you purchase. Imagine that you purchased a cell phone.